Genius
Genius Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genius has a 1.7 star rating from 7 customer reviews, with 10% would likely recommend. Consumers are mostly dissatisfied and recent feedback ranges from "recommended" to "stay away." Reviews flag slow responses and high price level.
Positive Feedback
Some users report successful resolution after contacting support and say the service can work as advertised when downloads and access function properly, per Genius reviews.
Negative Feedback / Risk Areas
- Login and access issues prevent use and downloads.
- Customer service is slow, with delayed email replies and busy phone lines.
- Billing, refunds, and subscription cancellation problems lead to repeated charges.
Key Takeaways for Future Customers
- Expect potential difficulties cancelling subscriptions and pursuing refunds; confirm membership terms before purchase.
- Prepare for possible login/download hassle and limited real-time support from customer service.
- Consider the high price level versus reported service reliability when reading Genius customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genius has a 1.7 star rating from 7 customer reviews, with 10% would likely recommend. Consumers are mostly dissatisfied and recent feedback ranges from "recommended" to "stay away." Reviews flag slow responses and high price level.
Positive Feedback
Some users report successful resolution after contacting support and say the service can work as advertised when downloads and access function properly, per Genius reviews.
Negative Feedback / Risk Areas
- Login and access issues prevent use and downloads.
- Customer service is slow, with delayed email replies and busy phone lines.
- Billing, refunds, and subscription cancellation problems lead to repeated charges.
Key Takeaways for Future Customers
- Expect potential difficulties cancelling subscriptions and pursuing refunds; confirm membership terms before purchase.
- Prepare for possible login/download hassle and limited real-time support from customer service.
- Consider the high price level versus reported service reliability when reading Genius customer complaints.
Won’t allow login
Have account and free 7 day trial but it doesnt allow me to login; when I try LOGIN button absolutely nothing happens
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I got cut off the page. I really want the cds in case I lose the downloads when I get a new phone
I am scared I didnt do it right. I dont have a computer so am doing all this on a phone. I will be getting a new phone and dont want to lose the downloads and emails
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline chat not acceptable
Yes they could either have email to contact or a person real person to answer the phone
I downloaded all but the music and I dont want a guided meditation
Can you just resend me the 17 plus minute music so I can download it
Keya horn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot stop the money from coming out of my account. Please help me.
I need to cancel the amount coming out of my account ASAP please help me cancel my subscription to the amount automatically coming out of my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund and to cancel my subscription
We have been charged for months for genius and we don't even use the app. I would like to cancel my subscription and get a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Ive tryed to contact numerous of times for a refund Ive now cancelled the subscription when will I receive the refund
Preferred solution: Full refund
Perth, Western Australia
I did not receive the 7-minute audio.
I received an email reply 36 hours after sending mine. It contained the address for the link to what I was seeking.
User's recommendation: Go for. It - recommended
Portland, Oregon
Canceling my subscription
I can't cancel my subscription without going in and signing up for a new subscription and paying for it...
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk to a human
Just want to know if it works for people with head injuries. I have used it for 3 days and it doesnt seem to be working. I am more fuzzy.
Preferred solution: Apology
User's recommendation: May work for you
Austin, Texas
Very happy and excited with the service provided!!
had log in problems but with the customer service provided and understanding everything is back to normal
Hyattsville, Maryland
I want my refund
O will like a refund I no longer uses this card someone need to reach out to me
240839****
sbrooks36.sb@***.com
Busy no answer
Failed attempts need help with this issue was told to contact Genius which I did getting busy signal
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