Contact Genius Customer Service
Genius Phone Numbers and Emails
Customer Service Number:
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(805) 410-3509MediaLab, Santa Monica Office
Genius Emails:
Genius Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Genius is 8054103509. 17% of customers managed to speak with a real person.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Genius may ask you for the following information to identify you as a customer: email, social security number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Genius is 8054103509. 17% of customers managed to speak with a real person.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Genius may ask you for the following information to identify you as a customer: email, social security number or first and last name.
People call Genius mainly because of account, activation/ cancellation, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Genius is android@genius.com. 57% of customers use this email address to address their issues and concerns.
How to Contact Genius?
Most Popular Number:
| Total calls: 786 | Issues resolved: 13 | Last call: Dec 9, 2025 |
Contact Information
Genius Website:
Genius Help Center:
Corporate Office Address:
How Good is Genius's Customer Service?
Summary of Genius Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Genius?
Account Question:
- “Stop taking monies from my account”
- “Won’t allow login”
- “I've never used Albert so I shouldn't have an account”
Activation/ Cancellation Question:
- “Canceling”
- “Want to cancel this account?”
- “Cancel this account”
Payments and Charges Question:
- “Fauls payment”
- “I did not approve these transactions”
- “Why are you charging me i don't use the application remove me from charges”
Request for Information Question:
- “Questions about the Genius Onion and Vegetable Cutter Set 7pcs By Genius”
- “How do I access your system to my cell phone?”
- “Get answers to 3 questions”
Refund Question:
- “A refund”
- “Refund”
- “Refund my money”
Product/ Service Question:
- “Broken part on Onion and Vegetable Cutter how to get replacement parts”
- “I can no longer access the genius wave”
- “I trying to get Loan it not giving anything”
Cards Question:
- “Money on card i do not use anymore accidentally put money on it due it being my linked to my account”
- “To change credit card information on file. I have not heard from anyone.”
- “Check card balance”
Shipping and Delivery Question:
- “I didn't receive my money”
- “Won $3000 never received it in my PayPal”
- “Not recieved my order”
Website/ Application Question:
- “I won money I have cash app not PayPal so will my money go on my cash app account which is $yacookies”
- “Need a link to download app”
- “I got cut off the page. I really want the cds in case I lose the downloads when I get a new phone”
Return/ Replace Question:
- “Return money”
- “Changing email and phone number”
- “I cant change my bank account and it wont let me add my new account”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “See notes. I am not paying for customer service!!!!!!!!”
Employment Question:
- “Paycheck”
- “Employment”
Other Question:
- “My new phone did not restore my Geniuswave lgot it in January 2025 please can you send it back”
- “I didn't approve these trans”
- “Asking details”
Compare Genius Customer Service To
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