Contact Genius Customer Service
Genius Phone Numbers and Emails
Customer Service Number:
-
(805) 410-3509MediaLab, Santa Monica Office
Genius Emails:
Genius Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Genius Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Genius is 8054103509. 17% of customers managed to speak with a real person.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Genius may ask you for the following information to identify you as a customer: email, social security number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Genius Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Genius is 8054103509. 17% of customers managed to speak with a real person.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Genius may ask you for the following information to identify you as a customer: email, social security number or first and last name.
People call Genius mainly because of account, activation/ cancellation, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Genius is android@genius.com. 55% of customers use this email address to address their issues and concerns.
Contact Information
Genius Website:
Genius Help Center:
Corporate Office Address:
How Good is Genius's Customer Service?
Summary of Genius Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Genius?
Account Question:
- “My account has been locked for 4 days and I want to cancel Albert Genius”
- “Help unmerging account”
- “I closed my account and you are still taking out money grin my banking account”
Activation/ Cancellation Question:
- “Cancel account”
- “To cancel subscription”
- “I have cancelled months ago and got charged 15 dollars today. I need it back”
Payments and Charges Question:
- “Unauthorized charges”
- “Wrongfully charged”
- “Was billed for no reason”
Refund Question:
- “Refund my money”
- “I want a refund i.didnt agred to get genius it has took at lesdt 150$ since lsdt december ive emailed yal and no respknse and chatted”
- “Refund and to cancel my subscription”
Request for Information Question:
- “About my money”
- “Questions about getting rid of my investments as of right now because of money crunch”
- “I have a question about my account”
Product/ Service Question:
- “Cannot access to materials”
- “The app not working properly”
- “I bought Genius wave and download doesn't work”
Cards Question:
- “Money on card i do not use anymore accidentally put money on it due it being my linked to my account”
- “To change credit card information on file. I have not heard from anyone.”
- “Check card balance”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “See notes. I am not paying for customer service!!!!!!!!”
Shipping and Delivery Question:
- “Not recieved my order”
- “I did not receive the 7-minute audio.”
- “I haven't gotten my orders yet!”
Return/ Replace Question:
- “Changing email and phone number”
- “I cant change my bank account and it wont let me add my new account”
- “I need to change my debit card”
Website/ Application Question:
- “App”
- “Cannot access the website”
Employment Question:
- “Paycheck”
- “Employment”
Other Question:
- “I wanted to purchase the next level Genius but I hit a button by mistake”
- “Problems”
- “Cant acces my instant cash advance”
Compare Genius To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
